Abundance, 2012 – Why You Should Read This Book

Every few years a few truly great general interest books on technology, human problems, and social progress come along. Books like Carson’s Silent Spring, 1962. Toffer’s Future Shock, 1970. Piel’s The Acceleration of History, 1972. Drexler’s Engines of Creation, 1986. Moravec’s Mind Children, 1988. Hawken’s The Ecology of Commerce, 1993. Stock’s Metaman, 1993. Simon’s The State of Humanity, 1996. Brin’s The Transparent Society, 1998. Kurzweil’s The Age of Spiritual Machines, 1999. Rhodes’s Visions of Technology, 1999. Friedman’s The Lexus and the Olive Tree, 1999. Wright’s Nonzero, 2000. Lomborg’s The Skeptical Environmentalist, 2001. Wallace’s Moral Machines, 2008. Kelly’s What Technology Wants, 2010. Pinker’s The Better Angels of Our Nature, 2011. Ridley’s The Rational Optimist, 2011. Now comes Diamandis and Kotler’s Abundance, 2012, a member of this very rare and special class.

To read books like these is to improve your ability to think, to see viable futures, to create and take control of your life’s path, and to live in a way that best advances society as a whole. In short, they upgrade your world view, by addressing the most important questions and conversations of our era. How do we best steer our accelerating technologies to create social progress? What are the great human problems our technologies create? What greater problems can they solve? How and why does technology improve itself even in spite of human failings? What is technology becoming, and how is it changing us?

Abundance helps us understand that we are not entering a “post-scarcity” world, but rather an abundance world. Scarcities and competitions will persist at the leading edge of civilization, and the winners will profit more than everyone else. But at the same time, our accelerating technologies are creating vast new abundance in living standards, and so much capability to take care of our environment, that the scarcities of today will be distant memories just a few generations from now. As long as we rise to the challenges.

Peter Diamandis, Founder and Chairman of the X PRIZE Foundation, Co-Founder and Chairman of Singularity University, and pioneer of the personal spaceflight industry, is eminently qualified to write this book. He is both a visionary and an accomplished entrepreneur, with a passion for new horizons, and a deep ethical interest in global development. His practical, results-oriented perspective permeates the book, and frankly, it jumps right into the reader’s psyche long before the end. His co-author, Steven Kotler, is a writer of vast experience, and it shows. Of all the books listed above, Abundance is perhaps the easiest to read, and digest. The writing is amazingly straightforward and clear. You can finish it in just a few evenings. If you are an influence leader with your family and friends I recommend getting a copy for them as well. If they are reading- or time-challenged, get them the MP3 audiobook. For special books like this, I recommend listening to the audiobook first in your car, then reading and annotating the book a week later. There’s no better way to deeply understand important ideas than to hear them more than once by different modes, then to summarize them when done. If you can, post your thoughts on the book in an Amazon Review, and discuss and debate it with others when you are done.

If Diamandis and Kotler don’t do a video documentary to follow up this achievement, that would be a shame. The images and themes in this book are so well chosen, I’m convinced that Abundance: The Movie would change millions of lives and minds. The book shows how to get beyond hand-wringing and finger pointing for those who want to create a better world. Instead, we can actively seek out and celebrate examples of what works, incentivize innovation, aggressively back the best of the innovators and disruptors, and help clear the many roadblocks out of their way. I found Abundance to strike a realistic balance between sustainability and innovation. It makes clear we aren’t just here to be change-averse stewards of the past, or the status quo. Humanity craves more freedom, intelligence, ethics, and ability, not just for us, but for every living creature. Increasingly, we’re figuring out how to achieve what we dream.

Singularity University, co-founded by Peter and the eminent futurist and innovator Ray Kurzweil, is an educational and entrepreneurship organization dedicated to defining and addressing the grand challenges of human development. I am an advisor at SU. Every year I’m privileged to meet the 80 students of their Graduate Studies Program, and every year I’m blown away by the vision, drive, ethics, and creativity of these students. I’ve also known several of them before they attended SU, and it’s magical to see how much more practical and effective they become once they’re part of the SU network. Peter and Ray have created an amazing environment, and it begins with the right mindset, the right world view. Unless you can afford to attend their GSP or their shorter Executive Program, reading this book is the closest you’ll get to creating the Singularity University mindset for yourself. I have been thinking about these issues as a technology foresight professional since 2000, going on 12 years now. This book left me significantly more optimistic, practical, and empowered than when I began, and I’ve got several friends now reading it as well.

Abundance, as I see it, has four main themes: 1. Mental blocks that keep us from seeing the world as it really is, 2. Grand challenges of global development, 3. Accelerating technological progress, and 4. Accelerating human ingenuity. Part One tackles the mental blocks that keep us from seeing accelerating change, and challenges us to improve our perspective. I think these 48 pages are the most important, for most people. If you have time for nothing else, just read this section. Part One helps us see how our culture and our human biases conspire to keep us cynical, passive, fear-driven, selfish, ignorant, and disconnected. Meanwhile planetary acceleration continues faster every year, with or without any individual nation, and it’s a strongly positive sum game. The Chinese researcher who discovers the cure to the cancer your partner will get in twenty years will soon be your hero, or he should be. The more innovative, wealthy, and intelligent the world gets, the more human conflict migrates to where it belongs, at the leading edge, in the world of ideas, not in the realm of human rights, securities, and freedoms, which become increasingly clearly protected and defined.

Parts Two through Six alternate the last three themes. We’re introduced next to Exponential Technologies, and we begin to appreciate the disruptions to come, and the special tools that every wise society needs to employ. The reader considers a special set of Grand Challenge problems, and their looming solutions: The final spurt of Population Growth (in Africa and Asia only, it’s pretty much over everywhere else). Sanitation. Water. Food. Energy. Education. Health Care. Freedom. Potential pitfalls of exponential technology like the growing rich poor divide, corruption, pandemics, military conflict, and terrorism are relegated to the Appendix. This is nervy yet ultimately a smart call. Abundance focuses our attention on all the problems that can be noticeably improved or eliminated in the next ten to twenty five years. The problems in the Appendix can and will be solved as well, but likely not nearly as fast.

The fourth theme, rising human ingenuity, cooperation and collective intelligence, is treated in two groups of three chapters, so in essence it’s the largest theme of the book. While Diamandis and Kotler make an excellent case that our Grand Challenge problems can be solved. They also make it very clear that these solutions won’t happen if we don’t keep striving. As always, a subset of motivated, visionary, talented, and practical entrepreneurs, innovators, policymakers, and philanthopists will lead the way, and the billions who are presently marginalized will do most of the heavy lifting, in pursuit of a decent quality of life, not the diversions of luxury.

Books like Abundance help us to get our bearings in a sea of change. They remind us where we are, and where we are going. The more people read them, the more purposeful and effective we all become. We’ve got big problems to solve, and Abundance is one of the best guides to the near future that you could ever ask for. I hope you’ll read it, learn it, and share it far and wide. Let me end with Peter’s 16-min TED talk, which is a great entry into the book.

“John Smart – Futurist” YouTube Channel

My dear friend Joe Quirk challenged me to set up a YouTube channel to find videos of my talks, so… Ta Da! Announcing the John Smart- Futurist channel. It’s got 54 subscribers so far. Might you perhaps be #55? I’d love to hear from you in the video comments. In coming weeks I promise to add no more than one video a week to the channel, either my own or someone else’s foresight, innovation, strategy, or industry tech videos that I think folks might particularly enjoy watching and discussing.

The currently featured video is an interview with the very thoughtful Nikola Danaylov (aka Socrates, for his propensity to engage in Socratic dialog). Nikola is an illustrious Singularity University GSP2011 grad, and webmaster of SingularityWeblog, a great site featuring video interviews and articles on technology, artificial intelligence, and the singularity. He is doing an excellent job covering these topics on his site, but he’s still in need of a monetization strategy. I sent him some of my ideas on that, feel free to send him your own and donate a wee bit if you like what he’s doing. Supporting worthy individuals with small Direct Actions, like donating $5, will get you big results! A little love motivates people for a long time, believe me.

Over the course of an hour we discuss our exciting new Foresight Education and Research Network (FERNweb.org), resources for improving career foresight, my personal path to becoming a foresight professional, biologically inspired computing, IBM’s SyNAPSE project, STEM compression, the transcension hypothesis, and why accelerating technological change is not going to slow down any time soon, no matter what you may hear in the news. I hope you enjoy it, and please let me know of any critiques, caveats, or disagreements. Here’s an embed of the video if you don’t want to visit my channel. After you click play you can click the YouTube logo to leave comments.

BBC Doc: People’s Century, Ep 24, God Fights Back – The Return of Religious Fundamentalism (Late 1970′s to Early 1980′s)

I’ve just finished People’s Century*, 1995, an amazing 26 part BBC series, 54 minutes each, that chronicles our entire 20th Century. It is definitely the most impressive documentary series I’ve seen yet.

I hope that you will consider watching all 26 episodes for yourself at some point in your life, and showing it to and discussing it with your children. It is a singular experience. It should be part of the core curriculum in every enlightened high school or college. Documentaries with this kind of scope in time (100 years), and breadth in subject (the whole world) give us what David Gelernter calls topsight, the ability to see and understand the whole of a system in its essentials. People’s Century gives you unparalleled topsight into the nature of human life, the perennial trends, cycles, opportunities, and challenges of civilization, and in particular our relentless and uplifting history of accelerating scientific, technical, and social complexification.

Of the 26 episodes, I found Episode 24, God Fights Back (see links for a great PBS site with program descriptions and teacher resources), the most personally enlightening by a narrow margin, though several others, particularly Killing Fields, Lost Peace, On the Line, Breadline, Total War, Freedom Now, Asia Rising, Endangered Planet, Great Leap and Half the People are also particularly great, to pick a personal top 11 (sometimes 10 isn’t enough!). They all tell amazing, inspiring stories of cultural, political and technological change, in a format short enough for dinner viewing. Unfortunately, aside from a few random episodes (see bottom of this post), the interwebs are the only place you can find this incredible series online at present. Let’s hope the BBC releases it digitally for a reasonable price soon. In the meantime, check the torrent sites, and caveat emptor.

God Fights Back, after a brief nod to the rapid civil rights and modernization disruptions occurring round the world in the 1960′s (covered beautifully in earlier episodes), considers the inevitable and equally rapid fundamentalist backlash against modernization that occurred in Iran, Egypt, Sudan, Algeria, Turkey, Israel, Pakistan, India, the USA, and several other countries beginning in the late 1970′s to the early 80′s. For the US version, recall the fundamentalist Christians who marched on Washington for Jesus in 1980, the Reagan Revolution, and the rise of the Christian Right and its neoconsequences. There’s an awesome bit in the film on the way sexual objectification of women used by growth-oriented Western corporations to sell products in Iran was seen as particularly offensive and corrupting by some Islamic women. If only the Shah had been smart enough to be listening, and had simply banned this kind of advertising and other bits of unthinking cultural warfare by the newly monied class on the rest of society. He could have set some smart standards that other modernizing Islamic nations could have emulated. Some errors turn out to be critically important, in the end.

There was certainly a lot of gambling and prostitution and other corrosions of traditional values going under the Shah, just as in Cuba under Batista, which JFK, in 1963, said was the worst he knew of in any colonial country (see Cuban Revolution on Wikipedia for the surprising quote). When the Shah didn’t realize he needed the continual blessing of a significant portion of clerics and ministers to the poor, and wasn’t willing to engage in a brutal and damning de-religification of his society the way Mao and Castro and other extreme autocrats did, a Pyrrhic victory not worth the cost, he sealed his fate.

This series shows the folly of pushing modernization too fast, of letting unrestrained commercialism disrupt social fabric, of not honoring the ideas and beliefs of the majority, of not engaging the religious community in inevitable reforms, and of not staying at the pace of the most rapid religious reformers in your community. In this episode we see modernization driven at the unsustainable speeds of technocratic visionaries in Iran, Egypt, and Turkey. Some of them, like the Shah, had their modernization fueled by massive new oil wealth, and the changes went insanely fast. Anyone with sense could see the train wreck coming.

The story of Iran’s incredible modernization under Shah Reza Pahlavi from 1936 to 1979, when women lost the veil and got modern educations and freedoms, and when commerce and technology ruled the day, then the even more rapid and brutal loss of women’s and civil rights under the fundamentalist Khomeini in the 1980′s, and Iran’s isolation and extremism since, is one of the most dramatic tales of the 20th century. I’ve recently heard that The Queen and I, 2008 (IMDB 7.2), by an Iranian filmmaker who talks with the widow of the Shah, is a compelling and very personal retelling of Iran’s late 20th century story. It’s on my watchlist now. This history is critical not only to understanding modern Iran, but to understanding modernization in general.

The only thing People’s Century has underplayed so far is the impact of the massive rise of the corporations since 1950. We’ve let our global corporations get bigger than most of our governments in the last 60 years, so we shouldn’t be surprised when they take over our political systems, remove choice and competition at the top, and corruption and crony capitalism and corporate welfare result. I’m confident we’ll fix this imbalance in the future, but the first step is seeing the problem. People’s Century gets close in several of its episodes, but ultimately it misses on this critical point. I’m giving the series an 8.8 however. Ultimately it’s must-watch material.

*Finding People’s Century online isn’t easy at present. Episode 2, Killing Fields (WW I) is on Amazon Instant Video. A few more are online here. For now, to see all 26 you will have to go to the torrent or usenet sites (use an anonymizer of some type if you torrent, so your ISP doesn’t throttle your connection), or buy a creaky old VHS copy ($99 for the series) off Amazon or eBay. DVDs don’t appear to be available at any price. As I’ve written in How the Television Will be Revolutionized, until reasonably priced digital educational video emerges (and we all know what reasonable is), you should have no qualms going to the internets for this, as long as you are willing to pay the price, as in all conflict. Be a soldier in the war for global access to affordable quality educational video!

Objections? Additions? Omissions? Let me know. I hope you can find time to watch the series, it’s amazing.

Order of Magnitude Challenge: How to Achieve 10X Your Normal Performance

How do you run 50 miles at a time, when you typically only run five?

How do you get an order of magnitude performance improvement in any area of your life?

Perhaps we can find some answers to the second question in examining the first. Let me share some experiences in case they may help you too, in running or in life.

Yesterday I ran my second American River 50 Mile Endurance Run. The AR50 is a gorgeous trail run between Sacramento and Auburn, CA. Last year I completed it in 12 hours, 34 mins, a full day of running on the trails, 6am to 6:34pm. This year I improved my time to 12 hours, 21 minutes, this time with no blisters and a whole lot more fun. Now here’s the kicker: I log just 5 to 10 miles of running a week, typically just 5 miles at a time. So this run requires an order of magnitude more endurance than my typical runs. Once a month I try to do a longer weekend run, but I don’t think I should have to dedicate my life to running in order to run an occasional marathon, 50K, or even a 50 mile run. I’m here to tell you that if you want, you can too. Here are some tips:

Discount conventional wisdom. Most running coaches and most runners might roll their eyes, and tell you what I just did won’t work. But they would be twice wrong, and I’d never have tried if I took the conventional wisdom at face value. There’s many ways to fail in a challenge like this (160 of the 850 runners DNF’d this year), but there are also ways to succeed. To find them, look to the unconventional folks. Most importantly, have the courage to try new things, and to discover what works for you.

Find the right tools and strategies.  The most important prerace strategy for an endurance run is to go in healthy. My base health strategy is a pesceterian diet, intermittent fasting (more on that in a later post), and an average of three or more hours a week of variable heart rate cardiovascular exercise. Ralph Paffenbarger at Harvard in 1986, studying  Harvard Alumni, collected the first quality evidence that we gain a longevity benefit all the way up to 3,500 calories of physical activity per week, the equivalent of four or five hours a week of sweating exercise, or five miles a day (35 miles a week) of running, if running was your only form of exercise. According to Paffenbarger, if you exercise less than that you are leaving longevity on the table. You might miss the singularity when you could be around for a ringside seat. At the same time, exercising more than that will kill you earlier. Longevity researcher and caloric restriction pioneer Roy Walford found the same thing with mice. At first exercise extends their life, but too much shortens it.

It’s great to know what the optimum is, and unless anyone has more recent data for me, it appears that getting several hours of sweating exercise each week, at variable heart rate, is ideal. The other great thing, to improve our endurance, is to do High Intensity Interval Training (HIIT) as part of our exercise routines, whenever we can fit them in. Short bursts of peak effort, followed by short recoveries, build your peak power, endurance, and VO2 max better than any other form of training, and they take no more time than the regular exercise. HIIT does take more willpower however, than just regular exercise.

In practice, I find getting even three or four hours of cardiovascular exercise every week is a challenge.  To combat boredom and avoid injury, I mix up my exercise. I hurt my hip a couple years back, and since then, running is a much smaller part of my routine. For me, the Paffenbarger Plan includes some weekly combo of cycling (90 mins, typically), Bikram Yoga (also 90 mins of high heart rate and massive sweating), one or two 40 minute runs, one or two 30 min swims, and occasional basketball, rollersoccer, or a skate session.  I try to do intervals every week or two at Angel Field at Stanford, as a member of the Palo Alto Run Club, at my local high school track, or in my 40 minute runs. It might seem I’m dangerously low mileage to run an ultramarathon, but from my experience if you have three hour a week cardio base and good running strategy you will do fine, if you aren’t trying to win any speed awards, just to have a great day on the trails.

The last prerace strategy that matters for the AR50 is that you need be reasonably fast already on short runs. The time limit for the race is 13 hours, and if you run slower than that pace early on they won’t let you finish the last 25 or 10 miles (I suppose they bus you back to the start). If you can run a flat road marathon in 4 hours (my PR is 3:45), or a half marathon in 1:45 (my best is 1:30), you’ve got what you need in terms of base speed.

The most important unconventional tech I used was running in Hoka Mafates, a ridiculously thick-soled yet ultra-lightweight shoe that most of the running world still doesn’t understand. Though I typically run in minimalist shoes to strengthen my feet, the Hoka is exactly what you need to keep your feet from getting beat up on long runs. It’s also a great recovery shoe. I also learned that duct taping my big and second toes, and any other pressure points with a couple layers of duct tape before the run (don’t wrap the whole toes, as they may swell, just go almost all the way to overlapping), and adding an inch-wide band of moleskin across the top of my three biggest toes, made my feet a whole lot stronger.

That’s pretty much all you need for major tools and stategies, the rest are minor hacks, but they will also make race day more fun. One good prerace strategy is going on a liquid diet (soups, smoothies) for two days before the run. You will lose three pounds (from your colon!) without feeling it, and that’s three pounds you aren’t carrying all day on the trail. I also strongly recommend a good shade hat like the Columbia PFG, to keep the sun off your neck, and a white long sleeve open mesh shirt, like the Heat Gear T-Shirt by Under Armour.

On race day, the most important strategy is to go out very easy, and run your first half much slower than you want (I currently do the first 25 in 5 hours, or 12 minute miles). It’s also smart to wet down your shirt at the aid stations, to keep your cool, and to take your shirt off for the last two hours, when the sun gets lower. Also very important is eating and drinking regularly. I recommend the chicken noodle soup broth (3 cups per station, instant blood plasma substitute, instant awesome feeling) whenever you can find it.  Postrace, a protein shake on recovery will have you feeling amazing afterward. This year I”m walking almost normally (typical post marathon stiffness) the next day, and I’ll rely mainly on swimming for my cardio for the next week.

Do it with others. Doing the challenge with 850 other motivated people has been one of things that makes it fun. Striking up relaxed conversations with others who are on the same pace, and running an hour or more with them on the trail is also seriously motivating. Sharing our strategy tips and regularly asking “How are you feeling?” allows us to stay in tune with our bodies, and the conversation makes the miles disappear.

Listen to yourself.  One of the great benefits of a good challenge, beyond accomplishing it, is how you get changed by doing it. An endurance challenge is all about paying attention all along the way, so it improves your ability to self track, and to be here now.  You learn to quickly adjust your stride if you are feeling tightness or pain. Pay attention to your needs, stick with successful strategies when you find them, and keep varying and experimenting when you aren’t sure how to fix a problem.  Good self-monitoring also helps you get better at staying just within your bounds, so you don’t overdo it and lose the opportunity to challenge yourself again next week. For example, while running a 50K (31 miles) a few months ago, my hip flexors blew out at 20 miles. I was pounding the downhills too hard, which is an easy thing to do in Hokas. Rather than feel bad about cutting out early, I stopped at the next aid station and felt great that I was listening to my body, learning from experience, and keeping a small injury from getting bigger, and knocking me out of the game for several weeks.

Break it into small steps. How do you eat a whale? One bite at a time, according to the folk saying. Everything big is best completed in small, digestible chunks, well-chosen and well-rewarded on completion. On the trail, I didn’t think about running the whole race, just getting through the next 10 minutes, and once completed I’d reward myself with a drink, a bit of food, a quick trail stretch, or some other bonus. In the rocky sections of the trail, where toe stubbing and tripping is common, I learned to focus on each footfall, and anticipate the reward of getting to the next smooth section, where I could look up at the scenery again.

Make it epic. Choosing the American River for my first 50, the second largest and most beautiful 50 in the country, certainly made it easier. The scenery, running next to water the whole way, was gorgeous. I kept reminding myself what a special experience it was, how few people get to run 50 miles of gorgeous trails in a day. Whatever your order of magnitude challenge, see if you can do it in an epic way. Take time throughout to reflect on the special nature of what you’ve committed to do, and to ask yourself how you might be changed or improved by successfully completing it.

Will these strategies help you if you are trying to work, write, learn, network, earn, or do some other measurable event in a way that will, on special occasions, require 10X more performance or endurance than your typical effort? I hope so.

Thanks for reading!

Heathrow Has No Wifi Clothes, It’s Gone Boingo

Heathrow, airport of the 2012 Olympics. No affordable internet access.

It’s high time for another post to the Deviants section of the blog, so let’s get started. Like cockroaches under a rock, Deviants frequently come in packs. Find a problem, dig deeper, and you often discover a bundle.

This time we’ve got at least four deviants to offer you. Let’s start with Heathrow International Airport, bane of international travelers (To remember how bad they are, it would be great if we could “heave and throw” them out of the global airport hub system till they up their game). 

At Heathrow, wi-fi costs over $25 (US equivalent) for a “day pass”. No hourly rate is available. This Machiavellian strategy screws thousands of short-layover people every day out of any access to the internet.

From http://www.ihateboingo.com Logo and running man should be reversed, to show customers fleeing, I think. Any graphic designers want to update this pic?

The wi-fi is run by Boingo Wireless, one of the largest and horriblest (yup, that’s a word) wireless companies presently inhabiting our precious island Earth. Check out Boingo’s atrocious reviews at CNet. They’ve been regularly accused of several deceptive practices, including repetitive billing when customers sign up for a day pass, and terrible procedures for getting off their repetitive billing. See more lovely complaints by the downtrodden here. Boingo has an apparent, if not a legal monopoly, on wi-fi at Heathrow. I wasn’t able to find anything else when I was recently there. The information desk didn’t know of others either. (Were you waiting for a way to remember Boingo as a deviant? Think of getting boinked economically, in a coercive manner, and you’re pretty close.)

Heathrow is designated as a hub airport in the global travel system. By choosing Boingo, the UK is screwing all international flyers, telling them what they really think of them and their travel dollars. It would be lovely if the ICAO or another governing body for airports could hold them accountable on this. Heathrow’s general level of service is has long been rated poorly (see the large number of low ratings at Skytrax buried among the positive ones, some of which I suspect are pre-Olympics PR shills). Heathrow’s run by BAA (think black sheep to remember them) the plutocratic, bureaucratic airport management conglomerate that until recently had a monopoly on all the main London airports for years. In 2009, the UK government finally forced divestiture of the two other London airports also owned by BAA. Big money here, so things are slow to change.

Free wireless now exists in hundreds of civilized airports globally. See: http://www.wififreespot.com/airport.html for a list. Apparently T-Mobile (only slightly less sucky than Boingo) was in Heathrow before them. And apparently the Starbucks in one of the Terminals at Heathrow had good cheap connectivity way back in 2006. It’s not rocket science.

Anticompetitive industry lobbying groups like the CTIA (formerly called the Cellular Telephone Industries Assn, but you can call them Controlling Today’s Information Access) push for airport monopolies on wifi service provision, as they did in 2006 at Logan Airport in Boston, for example. That sucks.

It’s high time to recognize wi-fi access to the internet is no longer a luxury good, but a community service that should be free in all civilized countries, like bathrooms. Soon it will be a right, like 1Mbps internet is in Finland.

How do we get free wi-fi as the base layer in all our airports over the next few years, including the largest, most plutocratic and bureaucratic ones like Heathrow and LAX? For a start, I recommend complaining to Heathrow on Twitter, @HeathrowAirport, and using the tag #HeathrowAirport. Anyone searching the tag will forever see your thoughts about their crappy wifi, and can add their voice. You can also complain here on their website, but that’s private. I’d trust BAA/Heathrow’s willingness to do anything with your private feedback as far as I’d trust a scorpion not to sting me.

Until your cybertwin can relay your opinion to the web for you on voice command, for all of us to use to guide us to the best things, and to help us rein in the deviants, take a moment and let them know what you think. If you have any other good strategies in mind, let us know in the comments, thanks!